Refund policy

At Glamorama jewelry, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at glamoramajewelry@gmail.com.
Please note:

  • Returns must be sent to the address provided after your request is accepted.

  • Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to email us at glamoramajewelry@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective,

  • The item is damaged,

  • You received the wrong item.

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-returnable Items

Some items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants),

  • Custom products (such as special orders or personalized items),

  • Personal care goods (such as beauty products),

  • Hazardous materials, flammable liquids, or gases.

Sale items and gift cards are also non-returnable.
If you have questions about your specific item, please contact us.

Exchanges

The fastest way to get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As with regular returns:

  • The item must be unworn or unused, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval status of your refund.

If approved:

  • You will be automatically refunded to your original payment method within 10 business days.

  • Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at glamoramajewelry@gmail.com.

Small Upgrades I made:

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  • Matched the style with your Privacy Policy for branding consistency.

Would you also like me to help you create a "Return & Refunds FAQ" version (shorter and easier for customers to read in your shop's FAQ page)? 📦✨
It usually boosts customer trust and reduces refund-related questions!